TRAINING & EVENTS

Cost: $399 (Early bird $360 if registered by September 22, 2026)

Lunch provided

This is a highly interactive workshop with a focus of applying the concepts of problem solving and root cause analysis to a hands-on exercise. The course is designed to help your team understand the 8D (Eight Disciplines) process and how it is used to define the problem, analyze the problem, develop a plan to solve the problem, and implement the solution and conduct proper follow-up for any type of problem. The workshop will focus on the 5W2H process for problem investigation, and use of histogram, Pareto chart, scatter diagram, cause-and-effect diagram, in addition to the 5 Why technique to determine root cause. Participants will gain experience with the tools by applying the principles to the hands-on exercise to reinforce the learning.

Learning Targets:
• What is the 8D process and the eight disciplines
• How to apply the 8D process to any type of problem, not just quality defects
• How to apply the 7 basics problem solving tools to a problem
• How to properly conduct an investigation using the 5W2H process
• How to differentiate between symptoms and primary factors
• How to properly develop a problem definition statement

About the Presenter:

Max Krug, Change Management Specialist, Future State Engineering. Max provides operational excellence services expertise to organizations with the primary objective of improving financial and operational performance. Max has 30 years of experience in operations, and his range of expertise and experience includes manufacturing operations, distribution, and project management environments. His expertise is assisting organizations achieve Operational Excellence by utilizing Theory of Constraints, Lean Management, and Six Sigma methods. He works with companies to develop corporate strategy and provides hands-on implementation support of the tactics required to achieve Operational Excellence utilizing these techniques. Max holds several certifications in Theory of Constraints, Lean, and Six Sigma in addition to a B.S. in Industrial Engineering from Alfred University and a MBA from St. Bonaventure University.

Email rkeller@nwirc.org for additional information or questions.