Communicate with Confidence

Date: September 14, 2021
Time: 8:30 am – 4:30 pm
Cost: $360 ($306 if registered by August 31)
Location: Franklin Industrial & Commercial Development Authority (FICDA)
191 Howard Street
Franklin, PA

Communication is the number one issue for most companies.  Utilizing effective communication skills will help decrease conflict, improve productivity, reduce mistakes, and boost morale. This session includes improving basic communication skills, dealing with different personality types, how emotional intelligence impacts our conversations, and the #1 communication skill that we can always improve on.  This full day session will include activities and exercises to practice what you learn and will give you tools and techniques to take back to your workplace to have more productive and confident conversations.

About the Presenter:
Lisa Pustelak joined NWIRC in 2018 as a Strategic Business Advisor and Employee Development Specialist. She is part of NWIRC’s team of business advisors serving manufacturers in 13 counties of northwestern PA. Her main focus includes developing leaders and employees with coaching and providing onsite and public training programs on topics such as critical thinking, leadership development, communication skills, improvement kata, strategic planning and coaching. She has over 20 years’ experience working with small businesses, including ten years as the CEO of LEDGE Enterprises, a company she founded to help companies, Lead, Engage, Develop, Grow, and Empower their people. Lisa is a certified Balance Score Card Professional and DDI Facilitator.  She is a member of Women in Manufacturing, NTMA, National Speakers Association, and PA Business and Professional Women.