Session One: Effective Communication Skills (8/7/24)
Session Two: Coaching- Moving People Forward (9/4/24)
Session Three: Coaching- Addressing Poor Performance (10/2/24)
Session Four: Resolving Workplace Conflict (11/6/24)
Session Five: Executing Strategy at the Front Line (12/04/24)

Time: 9:00 am – 3:00 pm

Location: NWIRC Learning Center
8425 Peach Street, Erie Pa 16509

Cost for all five sessions is $1196. ($299 per individual session)
discount for signing up for the series

Lunch Provided

Session One: Effective Communication Skills (08/07/24)

As a leader, every minute of every day counts. In those minutes, leaders need to make the most of conversations with their team members. Through high-energy activities, industrial-relevant videos, examples, and discussions, they will learn how to build trust and strengthen relationships, while mobilizing their teams to generate solutions and achieve goals.

Session Two: Coaching- Moving People Forward (09/04/24)

This training shows leaders how to flex their approach to meet the unique needs of the people they’re coaching and guide them in successfully achieving a goal. They learn how to use simple, memorable coaching techniques that involve asking provocative questions, connecting at a human level, and energizing people into action. Leaders practice coaching techniques along with communication skills in real time conversations that prepare them for any type of coaching moment.

Session Three: Coaching – Addressing Poor Performance (10/02/24)

A single employee with chronic performance problems can dominate a leader’s time and drag down the productivity and morale of an entire work group. This course builds leaders’ skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills to discuss performance and provide ongoing feedback and support. Leaders identify the steps to take after the performance problem discussion and determine if it is necessary to impose formal consequences.

Session Four: Resolving Workplace Conflict (11/06/24)

Today’s complex business dynamics and fierce global competition force organizations to continually ramp up productivity, improve quality, shorten cycle times, and reduce costs. An unfortunate, but natural, by-product is workplace conflict. Such pressures inevitably cause people with different personalities, communication styles, priorities, and values to have differences at one time or another. Leaders must help employees accept accountability for owning and resolving their workplace conflicts. Leaders will learn two intervention tactics and how to recognize the warning signs of conflict so that they can take the appropriate action.

Session Five: Executing Strategy at the Front Line (12/04/24)

In order to achieve their business strategies, organizations count on frontline leaders to understand and execute the top priorities for their team. In this course, leaders will learn the three key elements of executing strategy at the front line. They learn how to focus on the few most critical priorities, to measure progress toward the accomplishment of these priorities, and to hold themselves and their team members accountable against the metrics. Participants will also explore best practices for accountability, such as determining and communicating accountability—including personal and higher-level impact. The Strategy Execution Tool helps leaders capture in one place their top priorities, progress and outcome measures, and those who are accountable for achieving the priorities. Using the three elements of execution ensures that leaders and their teams get the right things done, in spite of daily distractions.

Please contact if there are any questions about the series.


About the Presenter: Molly Reichard, Culture Development Advisor

As NWIRC’s Culture Development Advisor, Molly leads employee development training geared for manufacturing companies across 13 counties of northwest and north central Pennsylvania during public sessions and onsite at their facilities. Molly is a certified DDI Facilitator, a certified Working Genius facilitator, and also the coordinator & facilitator for NWIRC’s Lean Together™ program.

Attendee Information



Payment must be received, in full, prior to training/event start date. If the registered individual cannot attend, you may substitute another individual. At least a 2-day notice is appreciated.

If the registered individual cannot attend, or make a substitution, and wishes to cancel, a full refund will be issued with ten business days or more notice. Please note that no refund will be issued with less than a 10 business day notice.

A full refund will be given if NWIRC should cancel the training/event.

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