What is a Gemba Walk? A gemba walk is a Lean management practice where leaders go to the “real place” where work happens to observe process, identify waste, and find areas for improvement.
This lunchtime webinar introduces Gemba Walks as a simple yet powerful practice for building trust, uncovering opportunities, and guiding teams toward improvement.

About the Presenter: Chad Courtney, NWIRC’s Operational Excellence Specialist II.
Chad Courtney draws on 20+ years in cabinet and fiberglass manufacturing, including plant and operations management. He’s led lean transformations, improved throughput and quality, and built cross-functional teams. Chad is known for a strong focus on operational safety, team leadership, and customer satisfaction.
Email rkeller@nwirc.org for additional information or questions.