Date: January 14, 2025
Time: 9:00 am – 2:00 pm
Cost: $299 (Early Bird Special $254 if registered by 1/3/2025)
Location: NWIRC Learning Center
8425 Peach Street
Erie, PA 16509

Mastering Emotional Intelligence (EQ)

Build trust and prevent emotional hijacking

In this course, mid-to senior level leaders assess their own emotional intelligence (EQ) and learn to prevent the emotional hijacking that can interfere with personal intentions and organizational outcomes.

Helps leaders:

  • Realize how EQ affects business results.
  • Understand how emotional hijacking interferes with values and outcomes.
  • Recognize the five elements of EQ and learn skills to strengthen each one.
  • Analyze their own EQ and the impact of their skill level on those around them.
  • Identify their emotional triggers and apply techniques so they can respond effectively rather than react inappropriately.

Competencies developed:

  • Earning Trust
  • Emotional Intelligence Essentials

About the Presenter:

Lisa Pustelak is NWIRC’s Culture Development Manager. She develops leaders and employees with coaching and onsite or public training programs on topics such as critical thinking, leadership development, communication skills, improvement kata, strategic planning and coaching. She has over 20 years’ experience working with small businesses, including ten years as the CEO of LEDGE Enterprises, a company she founded to help companies, Lead, Engage, Develop, Grow, and Empower their people. Lisa is a certified Balance Score Card Professional and DDI Facilitator.  She is a member of Women in Manufacturing, NTMA, National Speakers Association, and PA Business and Professional Women.

Email for additional information or questions.

Attendee Information



Payment must be received, in full, prior to training/event start date. If the registered individual cannot attend, you may substitute another individual. At least a 2-day notice is appreciated.

If the registered individual cannot attend, or make a substitution, and wishes to cancel, a full refund will be issued with ten business days or more notice. Please note that no refund will be issued with less than a 10 business day notice.

A full refund will be given if NWIRC should cancel the training/event.

Registration Information

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NWIRC Learning Center