Lunch provided
This class will provide you the basic concepts of problem solving and root cause analysis pertaining to the Plan, Do Check, Act (PDCA) process. You’ll learn how to use PDCA to define the problem, analyze the problem, develop a plan to fix the problem, implement the solution, and conduct proper follow-up. The course will focus on the 5W2H process for problem investigation, use of cause-and-effect diagrams, 5-Why techniques and how to determine root cause and to develop permanent countermeasures that address the root cause. In addition, you’ll explore the different sources of variation and how to use cause and effect logic to validate the problem analysis was done properly.
Max Krug, Change Management Specialist, Future State Engineering. Max provides operational excellence services expertise to organizations with the primary objective of improving financial and operational performance. Max has 30 years of experience in operations, and his range of expertise and experience includes manufacturing operations, distribution, and project management environments. His expertise is assisting organizations achieve Operational Excellence by utilizing Theory of Constraints, Lean Management, and Six Sigma methods. He works with companies to develop corporate strategy and provides hands-on implementation support of the tactics required to achieve Operational Excellence utilizing these techniques. Max holds several certifications in Theory of Constraints, Lean, and Six Sigma in addition to a B.S. in Industrial Engineering from Alfred University and a MBA from St. Bonaventure University.
Email rkeller@nwirc.org for additional information or questions.
Bookings are closed for this event.