Date: May 31, 2023
Time: 8:30 am – 4:00 pm
Cost: $360
Location: Marilyn Horne Museum and Exhibit Center
2 Marilyn Horne Way,  Bradford, PA

(previously scheduled in Erie, PA)

Lunch provided

The focus of this course is to review and give participants the basic concepts of problem solving and root cause analysis. The course is designed to help personnel understand the PDCA process and how it is used to define the problem, analyze the problem, develop a plan to fix the problem, and implement the solution and conduct proper follow-up. The course will focus on the 5W2H process for problem investigation, use of cause-and-effect diagrams, 5-Why techniques and how to determine root cause and to develop permanent countermeasures that address the root cause. In addition, the participants will learn the different sources of variation and how to use cause and effect logic to validate the problem analysis was done properly. Participates will apply the principles to hands on exercises to reinforce the learning.

You Will Learn:

  • Introduction to problem solving and root cause analysis
  • Introduction to PDCA cycle
  • Using 5W2H process for problem investigation
  • Identifying immediate countermeasures
  • Creating a problem definition statement
  • Construction the cause and effect diagram and primary factors
  • Performing a 5-Why analysis
  • Determining root cause
  • Identifying permanent countermeasures

About the Presenter:

Max Krug, Future State Engineering. Max has over 29 years’ experience in operations, including 16 years’ consulting companies in a variety of sectors. He earned a Bachelor of Science in Industrial Engineering from Alfred University and a Master’s in Business Administration from St. Bonaventure University.

Email for additional information or questions.










Attendee Information

Bookings are closed for this event.