TRAINING & EVENTS

Dates: April 5, 2022
Time: 8:30 am – 12:00 pm
Cost: $149.00 ($126 if registered by 3/22)
Location: Zoom

The focus of this course is to give participants an understanding of the fundamentals of a formal quality management system. Areas to be covered include the importance of customer focus, leadership involvement, quality planning, quality assurance, and quality improvement. An integral part of the formal quality management system includes the Plan-Do-Check-Act (PDCA) cycle along with the seven basic quality management principles. Additionally, the course will discuss risk-based thinking and the importance of identifying internal and external risks to the organization along with methods for reducing risks. This course is ideal for those that are responsible for the internal processes within an organization accountable for delivering what is needed and when it’s needed along with the correct quality to either internal or external customers. Departments that should attend include Human Resources, Finance, Operations, Engineering, IT, and Sales and Marketing.

PROGRAM GOALS: You will learn the…

• Importance of customer focus within an organization
• Significance of leadership commitment and involvement
• Concepts behind risk-based thinking
• Necessary and sufficient conditions for effective quality planning
• PDCA cycle and the relationship to a formal quality management system
• 7 Quality Management Principles
• Continuous improvement and relationship to business outcomes

Instructor: Max Krug, Future State Engineering. Max has over 29 years experience in operations, including 16 years’ consulting companies in a variety of sectors. He earned a Bachelor of Science in Industrial Engineering from Alfred University and a Master’s in Business Administration from St. Bonaventure University.

Email mreichard@nwirc.org for additional information or questions.