TRAINING & EVENTS

Cost: $299 (Early bird $254 if registered by February 28, 2025)

Lunch Provided

Today’s complex business dynamics and fierce global competition force organizations to continually ramp up productivity, improve quality, shorten cycle times, and reduce costs. An unfortunate, but natural, by-product is workplace conflict. Such pressures inevitably cause people with different personalities, communication styles, priorities, and values to have differences at one time or another.

Leaders can help employees accept accountability for owning and resolving their workplace conflicts by leveraging two intervention tactics: coaching and, if the conflict remains unresolved, mediating. You’ll also learn how to recognize warning signs of conflict in order to take the appropriate action.

Learning Targets:

• Reduce workplace conflict’s damaging effects on individuals, groups, and the organization
• Effectively address workplace conflict and enhance productivity, efficiency, and morale
• Help others take responsibility for resolving their own conflicts
• Promote a culture of trust, respect, and inclusion in your work group
• Build an innovative and collaborative work environment

*Content from Development Dimensions International (DDI), an international human resources and leadership development firm

About the Presenter: Molly Reichard, Culture Development Advisor

As NWIRC’s Culture Development Advisor, Molly leads employee development training geared for manufacturing companies across 13 counties of northwest and north central Pennsylvania during public sessions and onsite at their facilities. Molly is a certified DDI Facilitator, a certified Working Genius facilitator, and also the coordinator & facilitator for NWIRC’s Lean Together™ program.

If you have any questions please contact rkeller@nwirc.org.