TRAINING & EVENTS

Cost: $299 (early bird pricing $254 if registered before August 8)

Lunch Provided

Today’s complex business dynamics and fierce global competition force organizations to continually ramp up productivity, improve quality, shorten cycle times, and reduce costs. An unfortunate, but natural, by-product is workplace conflict. Such pressures inevitably cause people
with different personalities, communication styles, priorities, and values to have differences at one time or another.

One of this course’s key messages is that leaders can help employees accept accountability for owning and resolving their workplace conflicts by leveraging two intervention tactics: coaching and, if the conflict remains unresolved, mediating. Its also important to be able to recognize warning signs of conflict in order to take the appropriate action.

Learning Targets: 

• Identify early warning signs of workplace conflict to proactively address issues before they escalate.
• Apply coaching techniques to help employees take ownership of resolving interpersonal challenges.
• Utilize mediation strategies when conflicts persist and require structured resolution.
• Foster a culture of accountability by equipping team members with tools to manage conflict constructively

About the Presenter:
Molly Reichard, Culture Development Advisor

As NWIRC’s Culture Development Advisor, Molly leads employee development training geared for manufacturing companies across 13 counties of northwest and north central Pennsylvania during public sessions and onsite at their facilities. Molly is a certified DDI Facilitator and a certified Working Genius facilitator.

If you have any questions please contact rkeller@nwirc.org.