In his own words: Jeff Duncan, Technical Sales Specialist , Machining Concepts

What or who fueled your interest in manufacturing?

Born and raised in western PA, manufacturing has always been woven into the fabric of our community. Whether through family involvement, conversations with neighbors, or in the news, it was a constant presence in my life. This ingrained exposure sparked my curiosity about the industry from a young age.

What is your current role in manufacturing?

I serve as the Technical Sales Specialist at Machining Concepts in Erie, PA, a title that encapsulates both sales and marketing. My role entails reaching out to potential leads, nurturing relationships with new and longstanding customers, and crafting engaging content for our weekly blog and social media platforms.

Describe your path to get to where you are today.

My journey into manufacturing was anything but conventional. Growing up in a community where manufacturing was often associated with environmental concerns or economic challenges and the predominant narrative was the pursuit of a four-year degree for success. But life has its twists. After exploring various roles across industries, I found my calling in manufacturing. It’s a decision I cherish and would never reconsider. There is a lot of untapped potential in manufacturing.

What is your Superpower?

I pride myself on my ability to learn quickly and independently. In today’s digital age, self-learning has never been more accessible, and I capitalize on that. Coupled with a talent for understanding and connecting with people, I’ve honed the art of crafting genuine relationships tailored to our customers’ needs. Additionally, resourcefulness is second nature to me, ensuring I get the best out of the tools and opportunities presented.

Why is your role important to others – like to customers or end users?

My role strengthens trust between our company and customers. I show coworkers the real-world use of our parts, boosting team pride. Furthermore, by acknowledging their dedication, I link their work to customer needs, underlining our ethos of continuous improvement. By aligning with growth in diverse industries, I contribute to our company’s expansion, ensuring new job opportunities. For society and end users, I communicate the value and integrity of what we manufacture.

What do you think the future holds for your career or others you inspire?

The realm of sales and marketing might be evolving with technological advancements like AI, but the human touch remains irreplaceable. The future is promising for those who can merge technology with genuine human connection. Authentic relationships in manufacturing will always be sought after, and I believe there’s immense potential for those inspired by this path.