Is your organization:

  • Struggling to meet the monthly performance goals?
  • Constantly expediting orders and running too much overtime?
  • Getting customer complaints for late orders or long lead-times?
  • Suffering from the end of the month syndrome?
  • Finding it difficult to attract and retain the right employees?
  • Losing customers orders or have inadequate sales?

These sessions will inspire you to open your mind to a new perspective. Learn how to create conditions necessary for a high performing organization and gain an understanding of your organizational culture to drive breakthrough results.

Segment 1: Foundations to Operational Excellence

Learn how to create conditions necessary for a high performing organization and gain an understanding of your organizational culture to drive breakthrough results. Tips on designing operational excellence around your culture and how to get alignment by understanding customer’s needs, regardless of whether your customer is internal or external.

 

Segment 2: Employee Engagement: How to Get Buy-in and Accountability

Develop the right key performance indicators (KPI) and the right measurements to allow employees to make the right decisions. Review the importance of active listening and asking the right questions in order to get buy-in from leadership and those you manage.

Segment 3: Improving Organizational Productivity

Learn what flow means for different environments and how to differentiate between productivity vs. busy work. Tips on creating an employee skills matrix and establishing a baseline set of skills for each employee and an
employee career ladder.

Segment 4: Reformulating Your Mindset for Operational Excellence and Panel Discussion

The session includes both an educational component as well as a panel discussion consisting of individuals who have worked with Future State Engineering who will talk about their experiences, the results, and the effect on the culture of the organization. The focus of this session will give participants the necessary mindset to achieve operational excellence including maximizing flow vs. minimizing cost, optimizing system effectiveness vs. improving individual process efficiency, being productive vs. being busy, being proactive vs. being reactive, having an external focus vs. having an internal focus, and making global decisions vs. making local decisions.

 

All sessions feature Instructor, Max Krug of Future State Engineering. Max has over 29 years experience in operations, including 16 years’ consulting companies in a variety of sectors. He earned a Bachelor of Science in Industrial Engineering from
Alfred University and a Master’s in Business Administration from St. Bonaventure University.