The project to develop a formal Quality Management System at Advantage Sales and Supply was extremely beneficial to our culture, for our products/services, and to our business overall. The thorough training and team development enabled us to merge the disparate quality efforts, we already had in place, into the framework for an effective Quality Program and a fully functional Quality Team. We were able to fully comprehend the breadth and value of a comprehensive Quality Management System. The ripple effect was clear. This project transformed us into a proactive, solution oriented, and quality driven organization.
Because the QMS project was so beneficial, we partnered with the NWIRC in other areas including Culture Assessments and Leadership Team Training. NWIRC has been instrumental in assisting us with strategically assessing our business needs and finding the resources to fulfill those gaps.