Date: September 21, 2017
Time: 8:30 am – 3:30 pm
Cost: $250
Location: Knowledge Center
5240 Knowledge Parkway
Erie, PA 16510


This workshop will allow participants to begin to think differently, allowing them to better understand how to find the root cause of a problem and then create long-term sustainable solutions.  Participants will walk away with new tools and resources that they will practice in class and be able to implement immediately upon their return to their organization.



  • Understanding how we think
    • Introduction to how our mind works
    • Realize how you think automatically
    • Mental Muscles, how to exercise them like your physical muscles (includes perception)
      • Exercises to drive home how to exercise mental muscles
  • What is “Critical” Thinking?
    • Developing our Core Critical Thinking Skills
    • Active learning versus passively receiving info
      • Exercise to practice critical thinking
  • What is the REAL Problem?
    • Understanding how to find the root cause
    • Review the 3 types of causes
  • Creating Solutions
    • Healing versus using band aids
    • Identify the value of solving the problem
    • 4 Basic Problem-Solving Steps
  • Finish Creating Solutions
    • “Next” Exercise
    • Implementing solutions


Instructor Lisa Pustelak, founder and CEO of LEDGE Enterprises, LLC.

Please register by Monday September 19, 2017.

Contact Molly Reichard with questions at or (814) 898-6888.


Attendee Information

Bookings are closed for this event.

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